REFUND POLICY

    Returns and Refund policy

    Hello Beautiful Image and Style has a strict 7 day return policy. Meaning the customer must inform us within 7 working days upon receiving the product and courier the product back to Hello Beautiful Image and Style .

    We unfortunately have non-negotiable no refund policy. We will gladly replace the purchased product if the product is still in stock or refund in the form of a gift voucher to be used on Hello Beautiful Image and Style’s online store to the same value as the original purchased product.

    Hello Beautiful Image and Style accepts returns based on the following:

    1. Damaged products received, caused by delivery damage.
    2. Incorrect sizing. Sizing can differ on each individual item as different styles and brands affect the sizing.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Before sending your returns back to us, please mail us the full details regarding the purchased product and damage or incorrect sizing details at liz@hellobeautiful.co.za. We will then send you the correct address to send the product to. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

    Hello Beautiful Image and Style does NOT accept returns based on the following:

    1. Damaged or Dirty products caused by the consumer.
    2. Used products.

    To complete your return, we require a receipt or proof of purchase.

    Only regular priced items may be returned and refunded, unfortunately sale items cannot be returned and refunded.

    PLEASE NOTE:
    You will be responsible for paying your own shipping costs for returning your item if the fault is not on the Hello Beautiful Image and Style’s side. Shipping is non-refundable. The cost of reshipping both ways will be at your expense.

    If your return is approved, based on a manufacturing fault on our side, the cost of return shipping will be at Hello Beautiful Image and Style’s expense both ways.